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Everything you need to know about LGFCU becoming Civic Credit Union on June 3
Same commitment to the local government community. Same personal service from people who know you.
Your new Civic cards arrive soon!
Your Civic cards will still work during your account transition from LGFCU to Civic, so be sure to activate your new Civic Credit Card on May 19, and your Civic Debit Card by May 30 to be prepared. To activate, follow the instructions on the sticker adhered to your credit card. If you haven't received your card by May 14, contact the Experience Center.
LGFCU to Civic Member Transition Guide
Your Member Transition Guide has everything you need for LGFCU's transition to Civic Credit Union. See what you need to know — and do — in June.
Locations
We’re staying local and we’re excited to bring you even more banking options where you are, every day.
Contact
Get in touch for help with your accounts, services, or any questions — we’re here to assist you.
Got other questions about the transition?
Check out the LGFCU to Civic Member Transition Guide. It has everything you need to know as we move to Civic!
LGFCU mobile app and online banking
Starting May 23, the LGFCU mobile app and online banking will operate with limited functionality. You'll still be able to move money, see balances, use BillPay and deposit checks through the app.
Transition Weekend: What to expect Friday, May 30 – Tuesday, June 3
🚫 Online and mobile banking unavailable
Online and mobile banking channels will be disabled after 5 p.m. on May 30.
🏦 Branch Access:
SECU branches will be available until Friday, May 30 at 5:30 p.m.
After May 30, SECU branches and support services will no longer serve LGFCU members.
💳 Civic Debit and Credit cards:
Make sure you have access, activate them before May 30
🔄 Automatic Payments:
Previously scheduled payments will be performed during the outage (including fund transfers, Bill Pay and Zelle®2 transactions)
Friday
May 30
Online banking closes at 5 p.m., SECU branches close at 5:30 p.m.
Saturday
May 31
Civic branches and online banking are closed.
Sunday
June 1
Civic branches and online banking are closed.
Monday
June 2
Civic branches and online banking are closed.
Tuesday
June 3
Civic branches and online banking OPEN at 8:30 a.m.
You know the details matter (and you are in good company)
Get answers about banking with Civic and more
Will I still have access to SECU's CashPoints® ATMs?
Yes, you can continue to use CashPoints® ATMs for withdrawals after we separate from SECU.
Will the interest rate on my loan stay the same?
Yes, loan rates will remain the same as your account moves from LGFCU to Civic.
Will Civic have kids' accounts?
Yes, you can open a YoungStar Savings Account for children, and a NextGen Savings and Checking Account for teens. If you have kids' accounts through LGFCU, the accounts will move over to Civic in June.
Will my account numbers change once my accounts move to Civic?
Most members will keep their current deposit account numbers. Those members who need to change will be contacted.
Does my direct deposit move over to Civic?
Yes, when your LGFCU accounts move to Civic, so will your direct deposit.
Will I be able to move money between Civic and other financial institutions?
Yes, you'll be able to add external financial institutions to your account and move money between them without a fee.
Do I need to open a new account with Civic prior to June?
You do not need to open a Civic account prior to transition. Your LGFCU accounts will automatically move to Civic. When you log into Civic for the first time, your username will stay the same but you will need to reset your password. You may re-enter the same password you used with LGFCU but we encourage selecting a new password as a security best practice.
If I open an account with Civic before the merger, will that impact my LGFCU account at merger?
If you are an existing LGFCU member and have already joined Civic, your LGFCU accounts will not combine with your Civic accounts. They will appear as separate accounts in your online banking dashboard.
I can’t pay my LGFCU credit card because I can’t see my balance in my account. What can I do?
As part of our transition to Civic, your LGFCU credit card will no longer appear in online/mobile banking or bank by phone. Look for your credit card balance on or after June 3 in Civic's banking channels. To make a payment or check the balance on your card before June 3, visit a Civic branch or call Civic. Mailed payments should go to 3600 Wake Forest Road, Raleigh, NC 27609. REMINDER: activate your new Civic credit card now and use it to replace your LGFCU credit card.
You asked, we answered
Want to know what questions members are asking as we get ready for independence? Check out videos that feature member questions and hear our answers.
Faster and easier
- Open an account in about 4 minutes
- Our average loan process takes about 10 minutes
- Use our virtual notaries for Civic loan closings
Any ATM
- Use our surcharge-free ATM network, including CashPoints®
- We’ll reimburse your account for any Civic surcharge fees, up to $20/month1
Better technology
- Digital payments using Zelle®2
- Direct deposit that pays you up to three days early3
- Deposit checks from anywhere using your phone
- Updated security that keeps your accounts safe with voiceprint, digital ID and fraud monitoring
Reach us your way
- Call Civic staff 24/7
- Text, email, video chat and more4
Always Local. All Ways.
- Visit our 11 branches to get in-person help
- Video call our Experience Center staff
- We’ll even screen share to see what you see and walk you through, step by step
Built by members
- Member-requested products/services
- Dedicated to local government
- Less overhead = better rates
Need help? Lean on our how-to guides
We can all use a helping hand now and then. So if you're just not sure how to complete an action, check out our how-to guides. These quick reads have simple instructions and screenshots designed to make you a Civic pro in no time!
Banking Basics
More financial solutions
One of the reasons LGFCU is becoming Civic is so we can bring you more financial products and services than you had before. Like an Interest-only Home Equity Line of Credit (HELOC). A VA mortgage, FHA mortgage, Credit Builder Loan, and Emergency Loan. Even a Rewards Visa® card and Bonus Checking.
The best of both worlds
Some members like cool digital banking technology. Some like friendly, personal service from humans. When LGFCU becomes Civic this June, you’ll have both – an easy-to-use digital banking experience that lets you do your banking from anywhere at any time. Plus lots of friendly people here to help you when you need it.
See how we show up across the state
With online, in-app, and in-person banking options, you'll get a customized, personal experience unlike anywhere else.
1 Civic participates in select surcharge-free ATM networks. See the current list of locations at civicfcu.org/any-atm. Other ATM networks may charge an ATM fee that Civic will reimburse, up to a total of $20 per month per debit/ATM card, beginning on the first day of the month and ending on the last day. If you are eligible for an ATM fee reimbursement, funds are typically released by Civic to your account within two business days, but timing may vary.
2 All rights reserved. Terms and conditions apply. See Zelle® Terms of Service. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
3 Early access to direct deposit funds depends on the timing of the payer’s submission of deposits. We generally post such deposits on the day they are received, which may be up to three days earlier than the payer’s scheduled payment date.
4 Message and data rates may apply.
On Purpose
Together we’re building something pretty exciting. You’re in the right place to read the latest or revisit past newsletters.
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